Since our company operates on an online scheduling system, it is very important that we respect the time of our therapists. A 24 hour notice is required to reschedule or cancel your appointment. You may call or email us in the event that this may happen. Failure to reschedule or cancel appointments at least 24 hours in advance will result in the full amount of the scheduled appointment fee which will be processed on the credit card on file that reserve your appointment. Same day appointments may be accommodated based on availability. A 4 hour notice is required to reschedule or cancel a same day appointment. Otherwise, the full amount of the session will be charged to the credit card used to book the appointment. The cancellation policy also applies to gift certificates. If you cancel your appointment, you forfeit the value of the service(s) booked.
If you are absent from your appointment location, the therapist will attempt to contact you, and will remain at the appointment location for 20 minutes. After 20 minutes, the appointment will be considered a “no show” and the client will be charged the full amount for the appointment. Please be aware that this policy also applies to appointments secured with a gift certificate.